Help
If something's off at the table or in the panel, start here.
Table payments
The guest scans and the bill won't open+
Have them check they're scanning the table QR (not the menu code) and that they have an internet connection.
The payment doesn't show in the panel+
Refresh the panel. If the table is still “Pending”, check that the transaction confirmed, not just started.
Not all payment methods appear+
Only methods enabled for your market are shown. If one is missing, check with support before promising it to the guest.
Control panel
I can't see a table in the panel+
Confirm the table is open in the current shift and the guest scanned the right QR.
Can I open the panel on my phone?+
Yes. The panel opens from a browser on any device with your admin credentials.
Operational contact
I need support during service+
Message us on WhatsApp on the commercial channel with the subject “support during service”.
I have a commercial question+
Request a demo from the landing page and the commercial team will reach out to review conditions.
For urgent incidents during service, use WhatsApp with the subject “support during service”.